{"id":212,"date":"2025-10-14T15:25:22","date_gmt":"2025-10-14T15:25:22","guid":{"rendered":"https:\/\/europa-peptide.com\/?page_id=212"},"modified":"2026-05-10T12:11:58","modified_gmt":"2026-05-10T10:11:58","slug":"politica-de-envios","status":"publish","type":"page","link":"https:\/\/europa-peptide.com\/es\/shipping-policy\/","title":{"rendered":"Pol\u00edtica de env\u00edos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"212\" class=\"elementor elementor-212\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-2a4fd57 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"2a4fd57\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;triangle&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M500.2,94.7L0,0v100h1000V0L500.2,94.7z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e87898c animated-fast elementor-invisible\" data-id=\"e87898c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a6d00a elementor-widget elementor-widget-heading\" data-id=\"5a6d00a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">POL\u00cdTICA DE ENV\u00cdOS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3f00b4 elementor-widget elementor-widget-hfe-breadcrumbs-widget\" data-id=\"a3f00b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hfe-breadcrumbs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"Migas de pan\"><ul class=\"hfe-breadcrumbs hfe-breadcrumbs-show-home\"><li class=\"hfe-breadcrumbs-item hfe-breadcrumbs-first\"><span class=\"hfe-breadcrumbs-home-icon\"><\/span><a href=\"https:\/\/europa-peptide.com\/es\"><span class=\"hfe-breadcrumbs-text\">Inicio<\/span><\/a><\/li><\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-1d749db elementor-section-full_width animated-fast elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no elementor-invisible\" data-id=\"1d749db\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cf4667e\" data-id=\"cf4667e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b913b2 elementor-widget elementor-widget-heading\" data-id=\"2b913b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de env\u00edos - Europa-Peptide<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-838b953 elementor-widget elementor-widget-text-editor\" data-id=\"838b953\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element vc_custom_1753708355844\"><div class=\"wpb_wrapper\"><p class=\"translation-block\">En <strong data-start=\"446\" data-end=\"464\">Europa-Peptide<\/strong>, nos esforzamos por garantizar que cada pedido se procese con prontitud, se gestione con cuidado y se entregue de forma segura y fiable. Con a\u00f1os de experiencia en el cumplimiento internacional, nos enorgullecemos de ofrecer un env\u00edo r\u00e1pido, seguro y discreto en toda Europa.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ebf72b elementor-widget elementor-widget-heading\" data-id=\"7ebf72b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Plazos de entrega<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e13202 elementor-widget elementor-widget-text-editor\" data-id=\"0e13202\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><p data-start=\"758\" data-end=\"992\">Las entregas dentro de Europa se completan t\u00edpicamente en un plazo de <strong data-start=\"814\" data-end=\"838\">2 a 9 d\u00edas h\u00e1biles<\/strong>.<br data-start=\"839\" data-end=\"842\" \/>Los tiempos de entrega dependen de la eficiencia de nuestros socios de env\u00edo y pueden variar seg\u00fan el destino. Por lo tanto, no podemos garantizar una fecha de entrega exacta.<\/p><p data-start=\"994\" data-end=\"1144\" class=\"translation-block\">Todos los pedidos se procesan y env\u00edan <strong data-start=\"1034\" data-end=\"1075\">inmediatamente despu\u00e9s de recibir el pago<\/strong> en nuestro centro de cumplimiento para garantizar el env\u00edo m\u00e1s r\u00e1pido posible.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f26234a elementor-widget elementor-widget-heading\" data-id=\"f26234a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Embalaje seguro y discreto<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d73b4a elementor-widget elementor-widget-text-editor\" data-id=\"3d73b4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div class=\"nectar-icon-list-item animated\"><div class=\"content\"><p data-start=\"1191\" data-end=\"1329\" class=\"translation-block\">Su privacidad y seguridad son nuestras principales prioridades. Todos los pedidos se env\u00edan en un <strong data-start=\"1265\" data-end=\"1296\">embalaje neutro y sin marcas<\/strong> para garantizar una total discreci\u00f3n.<\/p><p data-start=\"1331\" data-end=\"1395\">Garantizamos una entrega fiable a trav\u00e9s de las siguientes medidas:<\/p><ul data-start=\"1396\" data-end=\"1734\"><li data-start=\"1396\" data-end=\"1487\"><p data-start=\"1398\" data-end=\"1487\" class=\"translation-block\"><strong data-start=\"1398\" data-end=\"1420\">Embalaje duradero:<\/strong> Cada env\u00edo se embala cuidadosamente para proteger el contenido sensible.<\/p><\/li><li data-start=\"1488\" data-end=\"1590\"><p data-start=\"1490\" data-end=\"1590\" class=\"translation-block\"><strong data-start=\"1490\" data-end=\"1513\">Apariencia neutral:<\/strong> Los envases son sencillos y no contienen ninguna referencia a nombres de productos o a nuestra marca.<\/p><\/li><li data-start=\"1591\" data-end=\"1734\"><p data-start=\"1593\" data-end=\"1734\" class=\"translation-block\"><strong data-start=\"1593\" data-end=\"1617\">Log\u00edstica optimizada:<\/strong> En funci\u00f3n de su destino, seleccionamos el transportista y la ruta m\u00e1s fiables para garantizar una entrega puntual y sin problemas.<\/p><\/li><\/ul><p data-start=\"1736\" data-end=\"1873\" class=\"translation-block\">Tenga en cuenta que los pa\u00edses con <strong data-start=\"1768\" data-end=\"1815\">leyes de importaci\u00f3n restringidas o alto riesgo aduanero<\/strong> pueden quedar excluidos del env\u00edo para evitar complicaciones.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efcb02b elementor-widget elementor-widget-heading\" data-id=\"efcb02b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Confirmaci\u00f3n de env\u00edo y seguimiento<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebbe473 elementor-widget elementor-widget-text-editor\" data-id=\"ebbe473\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><p data-start=\"1670\" data-end=\"1817\">Una vez enviado su pedido, recibir\u00e1 un correo electr\u00f3nico de confirmaci\u00f3n notific\u00e1ndole que su paquete est\u00e1 en camino. Por favor, espere alg\u00fan tiempo para la entrega, ya que pueden producirse ligeros retrasos. Le agradecemos su paciencia.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44fefce elementor-widget elementor-widget-heading\" data-id=\"44fefce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. 4. Condiciones de entrega<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fba26f elementor-widget elementor-widget-text-editor\" data-id=\"2fba26f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div id=\"fws_68edc45694763\" class=\"wpb_row vc_row-fluid vc_row full-width-section top_padding_tablet_50px top_padding_phone_40px bottom_padding_tablet_50px bottom_padding_phone_40px\" data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"5%\" data-bottom-percent=\"5%\"><div class=\"row_col_wrap_12 col span_12 dark left\"><div class=\"vc_col-sm-12 wpb_column column_container vc_column_container col has-animation no-extra-padding inherit_tablet inherit_phone triggered-animation animated-in\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"fade-in-from-left\" data-delay=\"0\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><p data-start=\"2179\" data-end=\"2230\">Para garantizar una entrega sin problemas, aseg\u00farese de que:<\/p><ul data-start=\"2231\" data-end=\"2462\"><li data-start=\"2231\" data-end=\"2287\"><p data-start=\"2233\" data-end=\"2287\" class=\"translation-block\">Su <strong data-start=\"2238\" data-end=\"2258\">nombre y direcci\u00f3n<\/strong> son completos y exactos.<\/p><\/li><li data-start=\"2288\" data-end=\"2364\"><p data-start=\"2290\" data-end=\"2364\" class=\"translation-block\">Tu <strong data-start=\"2295\" data-end=\"2311\">n\u00famero de tel\u00e9fono<\/strong> es v\u00e1lido para que el mensajero pueda ponerse en contacto contigo en caso necesario.<\/p><\/li><li data-start=\"2365\" data-end=\"2462\"><p data-start=\"2367\" data-end=\"2462\" class=\"translation-block\">Usted o una persona autorizada est\u00e1n <strong data-start=\"2399\" data-end=\"2435\">disponibles para recibir el paquete<\/strong> en la direcci\u00f3n de entrega.<\/p><\/li><\/ul><p data-start=\"2464\" data-end=\"2640\">Informaci\u00f3n incorrecta o intentos de entrega fallidos causados por el cliente (por ejemplo, direcci\u00f3n incompleta, indicaci\u00f3n de una tienda de correos o paqueter\u00eda, o de una estaci\u00f3n de paqueter\u00eda, negativa a aceptar la entrega). <strong data-start=\"2592\" data-end=\"2637\">anular el derecho a reenv\u00edo o reembolso<\/strong>.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c98a4b elementor-widget elementor-widget-heading\" data-id=\"2c98a4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. No se admiten cancelaciones despu\u00e9s del env\u00edo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e5df88 elementor-widget elementor-widget-text-editor\" data-id=\"2e5df88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div id=\"fws_68edc45694763\" class=\"wpb_row vc_row-fluid vc_row full-width-section top_padding_tablet_50px top_padding_phone_40px bottom_padding_tablet_50px bottom_padding_phone_40px\" data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"5%\" data-bottom-percent=\"5%\"><div class=\"row_col_wrap_12 col span_12 dark left\"><div class=\"vc_col-sm-12 wpb_column column_container vc_column_container col has-animation no-extra-padding inherit_tablet inherit_phone triggered-animation animated-in\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"fade-in-from-left\" data-delay=\"0\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><p data-start=\"2657\" data-end=\"2751\" class=\"translation-block\">Una vez que un pedido ha sido embalado y entregado al transportista, <strong data-start=\"2756\" data-end=\"2800\">no se puede cancelar, cambiar ni devolver<\/strong>.<br data-start=\"2801\" data-end=\"2804\">Debido a que nuestros productos son <strong data-start=\"2829\" data-end=\"2890\">materiales de laboratorio altamente sensibles (p\u00e9ptidos de investigaci\u00f3n)<\/strong>, las devoluciones o cambios despu\u00e9s del env\u00edo est\u00e1n estrictamente prohibidos por <strong data-start=\"2956\" data-end=\"2996\">razones de seguridad, calidad e higiene<\/strong>.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6d4cde elementor-widget elementor-widget-heading\" data-id=\"a6d4cde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Pol\u00edtica de reenv\u00edo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17fa34e elementor-widget elementor-widget-text-editor\" data-id=\"17fa34e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div id=\"fws_68edc45694763\" class=\"wpb_row vc_row-fluid vc_row full-width-section top_padding_tablet_50px top_padding_phone_40px bottom_padding_tablet_50px bottom_padding_phone_40px\" data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"5%\" data-bottom-percent=\"5%\"><div class=\"row_col_wrap_12 col span_12 dark left\"><div class=\"vc_col-sm-12 wpb_column column_container vc_column_container col has-animation no-extra-padding inherit_tablet inherit_phone triggered-animation animated-in\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"fade-in-from-left\" data-delay=\"0\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><p data-start=\"3036\" data-end=\"3238\" class=\"translation-block\">Aunque nuestra tasa de \u00e9xito en las entregas en toda Europa es excepcionalmente alta, en ocasiones pueden surgir imprevistos.<br data-start=\"3146\" data-end=\"3149\">Nuestra <strong data-start=\"3153\" data-end=\"3174\">Pol\u00edtica de reenv\u00edo<\/strong> describe c\u00f3mo se gestionan estos casos de forma justa y transparente.<\/p><h3 data-start=\"3240\" data-end=\"3267\"><strong data-start=\"3244\" data-end=\"3265\">6.1 Normas generales<\/strong><\/h3><ul data-start=\"3268\" data-end=\"3597\"><li data-start=\"3268\" data-end=\"3374\"><p data-start=\"3270\" data-end=\"3374\" class=\"translation-block\">Cada pedido da derecho a <strong data-start=\"3295\" data-end=\"3328\">un env\u00edo de sustituci\u00f3n gratuito<\/strong>, siempre que se cumplan todas las condiciones de entrega.<\/p><\/li><li data-start=\"3375\" data-end=\"3487\"><p data-start=\"3377\" data-end=\"3487\">Si los problemas de entrega se repiten o son consecuencia de una informaci\u00f3n incorrecta del cliente, pueden aplicarse gastos de env\u00edo adicionales.<\/p><\/li><li data-start=\"3488\" data-end=\"3597\"><p data-start=\"3490\" data-end=\"3597\" class=\"translation-block\">Los reembolsos o sustituciones se emiten <strong data-start=\"3525\" data-end=\"3561\">s\u00f3lo tras la verificaci\u00f3n interna<\/strong> y la presentaci\u00f3n de pruebas suficientes.<\/p><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfa1054 elementor-widget elementor-widget-heading\" data-id=\"cfa1054\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6.2 Env\u00edos perdidos o bloqueados<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f658541 elementor-widget elementor-widget-text-editor\" data-id=\"f658541\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div id=\"fws_68edc45694763\" class=\"wpb_row vc_row-fluid vc_row full-width-section top_padding_tablet_50px top_padding_phone_40px bottom_padding_tablet_50px bottom_padding_phone_40px\" data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"5%\" data-bottom-percent=\"5%\"><div class=\"row_col_wrap_12 col span_12 dark left\"><div class=\"vc_col-sm-12 wpb_column column_container vc_column_container col has-animation no-extra-padding inherit_tablet inherit_phone triggered-animation animated-in\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"fade-in-from-left\" data-delay=\"0\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><p data-start=\"3642\" data-end=\"3805\">Si el seguimiento no se ha actualizado en m\u00e1s de <strong data-start=\"3684\" data-end=\"3694\">10 d\u00edas<\/strong>, por favor, contacta a nuestro equipo de soporte.<br data-start=\"3728\" data-end=\"3731\" \/>Si el paquete est\u00e1 confirmado <strong data-start=\"3759\" data-end=\"3778\">perdido o da\u00f1ado<\/strong>, proporcionaremos uno de los siguientes:<\/p><ul data-start=\"3806\" data-end=\"3892\"><li data-start=\"3806\" data-end=\"3845\"><p data-start=\"3808\" data-end=\"3845\" class=\"translation-block\">Un <strong data-start=\"3810\" data-end=\"3839\">env\u00edo de sustituci\u00f3n gratuito<\/strong>, o bien<\/p><\/li><li data-start=\"3846\" data-end=\"3892\"><p data-start=\"3848\" data-end=\"3892\" class=\"translation-block\"><strong data-start=\"3848\" data-end=\"3864\">Cr\u00e9dito en tienda<\/strong> igual al valor del pedido.<\/p><\/li><\/ul><p data-start=\"3894\" data-end=\"4007\" class=\"translation-block\">Transcurridos <strong data-start=\"3900\" data-end=\"3911\">40 d\u00edas<\/strong> sin actualizaciones de seguimiento, el env\u00edo se considerar\u00e1 perdido y susceptible de indemnizaci\u00f3n.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd41700 elementor-widget elementor-widget-heading\" data-id=\"bd41700\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6.3 Decomisos aduaneros<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68b1d2a elementor-widget elementor-widget-text-editor\" data-id=\"68b1d2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div id=\"fws_68edc45694763\" class=\"wpb_row vc_row-fluid vc_row full-width-section top_padding_tablet_50px top_padding_phone_40px bottom_padding_tablet_50px bottom_padding_phone_40px\" data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"5%\" data-bottom-percent=\"5%\"><div class=\"row_col_wrap_12 col span_12 dark left\"><div class=\"vc_col-sm-12 wpb_column column_container vc_column_container col has-animation no-extra-padding inherit_tablet inherit_phone triggered-animation animated-in\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"fade-in-from-left\" data-delay=\"0\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><p data-start=\"4045\" data-end=\"4216\" class=\"translation-block\">Si su env\u00edo es retenido o incautado por la aduana, <strong data-start=\"4096\" data-end=\"4124\">no confirme la propiedad<\/strong> del paquete.<br data-start=\"4140\" data-end=\"4143\">En tales casos, Europa-Peptide -como remitente- asume la responsabilidad.<\/p><p data-start=\"4218\" data-end=\"4360\" class=\"translation-block\">Para poder optar a la sustituci\u00f3n, deber\u00e1 aportar un <strong data-start=\"4266\" data-end=\"4293\">aviso oficial de aduanas<\/strong> que confirme la incautaci\u00f3n.<br data-start=\"4317\" data-end=\"4320\">Una vez verificado, podr\u00e1 elegir entre:<\/p><ul data-start=\"4361\" data-end=\"4487\"><li data-start=\"4361\" data-end=\"4433\"><p data-start=\"4363\" data-end=\"4433\" class=\"translation-block\">Un <strong data-start=\"4365\" data-end=\"4384\">reenv\u00edo gratuito<\/strong> (a un nuevo nombre, direcci\u00f3n y n\u00famero de tel\u00e9fono), o bien<\/p><\/li><li data-start=\"4434\" data-end=\"4487\"><p data-start=\"4436\" data-end=\"4487\" class=\"translation-block\"><strong data-start=\"4436\" data-end=\"4452\">Cr\u00e9dito en tienda<\/strong> igual al valor total del producto.<\/p><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98fe6a2 elementor-widget elementor-widget-heading\" data-id=\"98fe6a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6.4 Devoluciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d4ee84 elementor-widget elementor-widget-text-editor\" data-id=\"6d4ee84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div>\n<div>\n<div>\n<div>\n<div data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"5%\" data-bottom-percent=\"5%\">\n<div>\n<div data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"fade-in-from-left\" data-delay=\"0\">\n<div>\n<div>\n<div>\n<div>\n<p data-start=\"4527\" data-end=\"4672\">Si un paquete se devuelve al remitente por fallo en la entrega o problemas aduaneros, y toda la informaci\u00f3n del cliente era correcta, puede elegir entre:<\/p>\n<ul data-start=\"4673\" data-end=\"4768\">\n<li data-start=\"4673\" data-end=\"4714\">\n<p data-start=\"4675\" data-end=\"4714\" class=\"translation-block\"><strong data-start=\"4675\" data-end=\"4708\">Un env\u00edo de sustituci\u00f3n gratuito<\/strong>, o bien<\/p>\n<\/li>\n<li data-start=\"4715\" data-end=\"4768\">\n<p data-start=\"4717\" data-end=\"4768\" class=\"translation-block\"><strong data-start=\"4436\" data-end=\"4452\">Cr\u00e9dito en tienda<\/strong> igual al valor total del producto.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4770\" data-end=\"4914\">Si la devoluci\u00f3n se debe a un error del cliente (<span style=\"font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal;\">por ejemplo, direcci\u00f3n incompleta, indicaci\u00f3n de una tienda de correos o paqueter\u00eda, o de una estaci\u00f3n de paqueter\u00eda, negativa a aceptar la entrega<\/span>), los gastos de reenv\u00edo correr\u00e1n a cargo del cliente.&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae868f1 elementor-widget elementor-widget-heading\" data-id=\"ae868f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6.5 Objetos perdidos o da\u00f1ados<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-912960c elementor-widget elementor-widget-text-editor\" data-id=\"912960c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div id=\"fws_68edc45694763\" class=\"wpb_row vc_row-fluid vc_row full-width-section top_padding_tablet_50px top_padding_phone_40px bottom_padding_tablet_50px bottom_padding_phone_40px\" data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"5%\" data-bottom-percent=\"5%\"><div class=\"row_col_wrap_12 col span_12 dark left\"><div class=\"vc_col-sm-12 wpb_column column_container vc_column_container col has-animation no-extra-padding inherit_tablet inherit_phone triggered-animation animated-in\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"fade-in-from-left\" data-delay=\"0\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><p data-start=\"4960\" data-end=\"5026\">Si los productos faltan o est\u00e1n da\u00f1ados a su llegada, facil\u00edtenoslo:<\/p><ul data-start=\"5027\" data-end=\"5173\"><li data-start=\"5027\" data-end=\"5090\"><p data-start=\"5029\" data-end=\"5090\" class=\"translation-block\">Un <strong data-start=\"5031\" data-end=\"5051\">v\u00eddeo continuo<\/strong> que muestre el proceso de unboxing, y\/o<\/p><\/li><li data-start=\"5091\" data-end=\"5173\"><p data-start=\"5093\" data-end=\"5173\" class=\"translation-block\"><strong data-start=\"5093\" data-end=\"5109\">Fotos n\u00edtidas<\/strong> del embalaje exterior, la etiqueta de env\u00edo y el contenido da\u00f1ado.<\/p><\/li><\/ul><p data-start=\"5175\" data-end=\"5224\">Tras la revisi\u00f3n, Europa-Peptide emitir\u00e1:<\/p><ul data-start=\"5225\" data-end=\"5304\"><li data-start=\"5225\" data-end=\"5255\"><p data-start=\"5227\" data-end=\"5255\" class=\"translation-block\">Una <strong data-start=\"5229\" data-end=\"5249\">sustituci\u00f3n gratuita<\/strong>, o bien<\/p><\/li><li data-start=\"5256\" data-end=\"5304\"><p data-start=\"5258\" data-end=\"5304\" class=\"translation-block\"><strong data-start=\"5258\" data-end=\"5274\">Cr\u00e9dito en tienda<\/strong> igual al valor del producto.<\/p><\/li><\/ul><p data-start=\"5306\" data-end=\"5377\" class=\"translation-block\">Las solicitudes presentadas <strong data-start=\"5323\" data-end=\"5355\">sin pruebas (v\u00eddeo\/fotos)<\/strong> no pueden aprobarse.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a209996 elementor-widget elementor-widget-heading\" data-id=\"a209996\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Integridad de los envases y responsabilidad del cliente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-171cc78 elementor-widget elementor-widget-text-editor\" data-id=\"171cc78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div id=\"fws_68edc45694763\" class=\"wpb_row vc_row-fluid vc_row full-width-section top_padding_tablet_50px top_padding_phone_40px bottom_padding_tablet_50px bottom_padding_phone_40px\" data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"5%\" data-bottom-percent=\"5%\"><div class=\"row_col_wrap_12 col span_12 dark left\"><div class=\"vc_col-sm-12 wpb_column column_container vc_column_container col has-animation no-extra-padding inherit_tablet inherit_phone triggered-animation animated-in\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"fade-in-from-left\" data-delay=\"0\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><p data-start=\"5442\" data-end=\"5634\" class=\"translation-block\">Para mantener la seguridad del producto, inspeccione su paquete en el momento de la entrega.<br data-start=\"5511\" data-end=\"5514\">Si observa alg\u00fan da\u00f1o o manipulaci\u00f3n, <strong data-start=\"5553\" data-end=\"5587\">documente el problema inmediatamente<\/strong> antes de abrirlo y p\u00f3ngase en contacto con nuestro equipo de asistencia.<\/p><p data-start=\"5636\" data-end=\"5827\" class=\"translation-block\">Los clientes son responsables de garantizar la correcta recepci\u00f3n de su pedido. Los paquetes no reclamados, rechazados o entregados err\u00f3neamente debido a un error del cliente son <strong data-start=\"5791\" data-end=\"5824\">no elegibles para compensaci\u00f3n<\/strong>.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be47f78 elementor-widget elementor-widget-heading\" data-id=\"be47f78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Atenci\u00f3n al cliente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b677b3a elementor-widget elementor-widget-text-editor\" data-id=\"b677b3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div id=\"fws_68edc45694763\" class=\"wpb_row vc_row-fluid vc_row full-width-section top_padding_tablet_50px top_padding_phone_40px bottom_padding_tablet_50px bottom_padding_phone_40px\" data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"5%\" data-bottom-percent=\"5%\"><div class=\"row_col_wrap_12 col span_12 dark left\"><div class=\"vc_col-sm-12 wpb_column column_container vc_column_container col has-animation no-extra-padding inherit_tablet inherit_phone triggered-animation animated-in\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"fade-in-from-left\" data-delay=\"0\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><p data-start=\"5863\" data-end=\"6172\" class=\"translation-block\">Nuestro equipo de soporte especializado est\u00e1 disponible <strong data-start=\"5903\" data-end=\"5948\">de lunes a viernes, de 9:00 a 18:00 (CET)<\/strong>.<br data-start=\"5949\" data-end=\"5952\">Para asistencia con el env\u00edo o consultas de reenv\u00edo, p\u00f3ngase en contacto con nosotros a trav\u00e9s de:<br data-start=\"6021\" data-end=\"6024\"> <strong data-start=\"6027\" data-end=\"6037\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6038\" data-end=\"6095\" target=\"_self\">info@europa-peptide.com<\/a><br data-start=\"6095\" data-end=\"6098\"> <strong data-start=\"6101\" data-end=\"6113\">P\u00e1gina web:<\/strong> <a class=\"decorated-link\" href=\"https:\/\/europa-peptide.com\/es\/\" target=\"_new\" rel=\"noopener\" data-start=\"6114\" data-end=\"6170\">www.europa-peptide.com<\/a><\/p><p data-start=\"6174\" data-end=\"6238\">Nuestro objetivo es responder con prontitud y resolver todos los problemas con eficacia.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e85d58c elementor-widget elementor-widget-heading\" data-id=\"e85d58c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. Acuerdo y reconocimiento<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7725a0 elementor-widget elementor-widget-text-editor\" data-id=\"d7725a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div class=\"nectar-icon-list-item animated\"><div class=\"content\"><div id=\"fws_68edc45694763\" class=\"wpb_row vc_row-fluid vc_row full-width-section top_padding_tablet_50px top_padding_phone_40px bottom_padding_tablet_50px bottom_padding_phone_40px\" data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"5%\" data-bottom-percent=\"5%\"><div class=\"row_col_wrap_12 col span_12 dark left\"><div class=\"vc_col-sm-12 wpb_column column_container vc_column_container col has-animation no-extra-padding inherit_tablet inherit_phone triggered-animation animated-in\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"fade-in-from-left\" data-delay=\"0\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><p data-start=\"6284\" data-end=\"6604\" class=\"translation-block\">Al realizar un pedido, usted reconoce y acepta esta <strong data-start=\"6339\" data-end=\"6381\">Pol\u00edtica de env\u00edo, entrega y reenv\u00edo<\/strong>, incluyendo todos los t\u00e9rminos, limitaciones y requisitos establecidos.<br data-start=\"6441\" data-end=\"6444\">Esta pol\u00edtica est\u00e1 dise\u00f1ada para garantizar la equidad, la transparencia y la protecci\u00f3n de ambas partes - manteniendo los m\u00e1s altos est\u00e1ndares de calidad y discreci\u00f3n.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>POL\u00cdTICA DE ENV\u00cdOS Inicio Pol\u00edtica de env\u00edos \u2013 Europa-Peptide En Europa-Peptide, nos esforzamos por garantizar que cada pedido se procese con rapidez, se maneje con cuidado y se entregue de forma segura y fiable. Con a\u00f1os de experiencia en la gesti\u00f3n de env\u00edos internacionales, nos enorgullece ofrecer un servicio de env\u00edo r\u00e1pido, seguro y discreto en toda Europa. 1. Plazos de entrega Las entregas dentro de Europa suelen completarse en un plazo de 2 a 9 d\u00edas laborables. Los plazos de entrega dependen de la eficiencia de nuestros socios de env\u00edo y pueden variar seg\u00fan el destino. Por lo tanto, no podemos garantizar una fecha de entrega exacta. Todos los pedidos se procesan y env\u00edan inmediatamente despu\u00e9s de recibir el pago en nuestro centro de distribuci\u00f3n para garantizar el env\u00edo m\u00e1s r\u00e1pido posible. 2. Embalaje seguro y discreto Su privacidad y seguridad son nuestras principales prioridades. Cada pedido se env\u00eda en un embalaje neutro y sin marcas para garantizar una total discreci\u00f3n. Garantizamos una entrega fiable mediante las siguientes medidas: Embalaje resistente: cada env\u00edo se embala cuidadosamente para proteger los contenidos delicados. Aspecto neutro: los paquetes son sencillos y no contienen ninguna referencia a los nombres de los productos ni a nuestra marca. Log\u00edstica optimizada: dependiendo de su destino, seleccionamos el transportista y la ruta m\u00e1s fiables para garantizar una entrega fluida y puntual. Ten en cuenta que los pa\u00edses con leyes de importaci\u00f3n restrictivas o alto riesgo aduanero pueden quedar excluidos del env\u00edo para evitar complicaciones. 3. Confirmaci\u00f3n de env\u00edo y seguimiento Una vez que se haya enviado tu pedido, recibir\u00e1s un correo electr\u00f3nico de confirmaci\u00f3n notific\u00e1ndote que tu paquete est\u00e1 en camino. Por favor, ten en cuenta que la entrega puede tardar un poco, ya que pueden producirse ligeros retrasos. Agradecemos tu paciencia. 4. Condiciones de entrega Para garantizar una entrega sin problemas, aseg\u00farate de que: Tu nombre y direcci\u00f3n sean completos y correctos. Su n\u00famero de tel\u00e9fono sea v\u00e1lido para que el servicio de mensajer\u00eda pueda ponerse en contacto con usted si es necesario. Usted o una persona autorizada est\u00e9n disponibles para recibir el paquete en la direcci\u00f3n de entrega. La informaci\u00f3n incorrecta o los intentos fallidos de entrega causados por el cliente (por ejemplo, direcci\u00f3n incompleta, indicaci\u00f3n de una oficina de correos o tienda de paqueter\u00eda, o una estaci\u00f3n de paqueter\u00eda, o la negativa a aceptar la entrega) anulan el derecho a un reenv\u00edo o a un reembolso. 5. No se admiten cancelaciones tras el env\u00edo. Una vez que un pedido ha sido embalado y entregado al transportista, no puede cancelarse, modificarse ni devolverse. Dado que nuestros productos son materiales de laboratorio altamente sensibles (p\u00e9ptidos de investigaci\u00f3n), las devoluciones o cambios tras el env\u00edo est\u00e1n estrictamente prohibidos por motivos de seguridad, calidad e higiene. 6. Pol\u00edtica de reenv\u00edo Aunque nuestra tasa de \u00e9xito en las entregas en toda Europa es excepcionalmente alta, ocasionalmente pueden surgir imprevistos. Nuestra Pol\u00edtica de reenv\u00edo describe c\u00f3mo se gestionan estos casos de forma justa y transparente. 6.1 Normas generales Cada pedido tiene derecho a un env\u00edo de sustituci\u00f3n gratuito, siempre que se cumplan todas las condiciones de entrega. Si los problemas de entrega se repiten o se deben a informaci\u00f3n incorrecta del cliente, pueden aplicarse gastos de env\u00edo adicionales. Los reembolsos o sustituciones solo se emiten tras una verificaci\u00f3n interna y una vez se hayan aportado pruebas suficientes. 6.2 Env\u00edos perdidos o retenidos Si el seguimiento no se ha actualizado durante m\u00e1s de 10 d\u00edas, p\u00f3ngase en contacto con nuestro equipo de atenci\u00f3n al cliente. Si se confirma que el paquete se ha perdido o est\u00e1 da\u00f1ado, le proporcionaremos: un env\u00edo de sustituci\u00f3n gratuito o un cr\u00e9dito en la tienda equivalente al valor del pedido. Tras 40 d\u00edas sin actualizaciones del seguimiento, el env\u00edo se considerar\u00e1 perdido y dar\u00e1 derecho a una indemnizaci\u00f3n. 6.3 Incautaciones aduaneras Si su env\u00edo es retenido o incautado por la aduana, no confirme la propiedad del paquete. En tales casos, Europa-Peptide \u2014como remitente\u2014 asume la responsabilidad. Para tener derecho a una sustituci\u00f3n, debe proporcionar un aviso oficial de la aduana que confirme la incautaci\u00f3n. Una vez verificado, puede elegir entre: un reenv\u00edo gratuito (a un nuevo nombre, direcci\u00f3n y n\u00famero de tel\u00e9fono), o un cr\u00e9dito en la tienda equivalente al valor total del producto. 6.4 Env\u00edos devueltos Si un paquete es devuelto al remitente debido a un fallo en la entrega o a problemas aduaneros, y toda la informaci\u00f3n del cliente era correcta, puede elegir entre: un env\u00edo de sustituci\u00f3n gratuito o un cr\u00e9dito en la tienda equivalente al valor total del producto. Si la devoluci\u00f3n se debi\u00f3 a un error del cliente (por ejemplo, direcci\u00f3n incompleta, indicaci\u00f3n de una oficina de correos o tienda de paqueter\u00eda, o una estaci\u00f3n de paqueter\u00eda, o rechazo a aceptar la entrega), los gastos de reenv\u00edo correr\u00e1n a cargo del cliente.\u00a0 6.5 Art\u00edculos faltantes o da\u00f1ados Si faltan productos o estos est\u00e1n da\u00f1ados a su llegada, por favor, facilite: un v\u00eddeo continuo que muestre el proceso de desembalaje y\/o fotos n\u00edtidas del embalaje exterior, la etiqueta de env\u00edo y el contenido da\u00f1ado. Tras su revisi\u00f3n, Europa-Peptide emitir\u00e1: un reemplazo gratuito o un cr\u00e9dito en la tienda equivalente al valor del producto. Las reclamaciones presentadas sin pruebas (v\u00eddeo\/fotos) no podr\u00e1n ser aprobadas. 7. Integridad del embalaje y responsabilidad del cliente Para garantizar la seguridad del producto, inspeccione su paquete en el momento de la entrega. Si observa alg\u00fan da\u00f1o o manipulaci\u00f3n, documente el problema inmediatamente antes de abrirlo y p\u00f3ngase en contacto con nuestro equipo de atenci\u00f3n al cliente. Los clientes son responsables de garantizar la correcta recepci\u00f3n de su pedido. Los paquetes que no se recojan, se rechacen o se entreguen err\u00f3neamente debido a un error del cliente no dan derecho a indemnizaci\u00f3n. 8. Atenci\u00f3n al cliente Nuestro equipo de atenci\u00f3n al cliente est\u00e1 disponible de lunes a viernes, de 9:00 a 18:00 (CET). Para recibir ayuda con consultas sobre env\u00edos o reenv\u00edos, p\u00f3ngase en contacto con nosotros a trav\u00e9s de: Correo electr\u00f3nico: info@europa-peptide.com Sitio web: www.europa-peptide.com Nuestro objetivo es responder con prontitud y resolver todos los problemas de manera eficiente. 9. Aceptaci\u00f3n y reconocimiento Al realizar un pedido, usted reconoce y acepta esta Pol\u00edtica de env\u00edo, entrega y reenv\u00edo, incluyendo todos los t\u00e9rminos, limitaciones y requisitos establecidos. Esta pol\u00edtica est\u00e1 dise\u00f1ada para garantizar la equidad, la transparencia y la protecci\u00f3n de ambas partes, al tiempo que se mantienen los m\u00e1s altos est\u00e1ndares de calidad y discreci\u00f3n.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-212","page","type-page","status-publish","hentry","entry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"SHIPPING POLICY Home&gt;Shipping Policy Shipping Policy \u2013 Europa-Peptide At Europa-Peptide, we strive to ensure that every order is processed promptly, handled with care, and delivered safely and reliably. With years of experience in international fulfillment, we take great pride in providing fast, secure, and discreet shipping throughout Europe. 1. 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