{"id":195,"date":"2025-10-14T15:10:13","date_gmt":"2025-10-14T15:10:13","guid":{"rendered":"https:\/\/europa-peptide.com\/?page_id=195"},"modified":"2025-11-08T22:57:59","modified_gmt":"2025-11-08T21:57:59","slug":"remboursement-retour","status":"publish","type":"page","link":"https:\/\/europa-peptide.com\/fr\/refund-return\/","title":{"rendered":"Remboursement et retour"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"195\" class=\"elementor elementor-195\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-2a4fd57 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"2a4fd57\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;triangle&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M500.2,94.7L0,0v100h1000V0L500.2,94.7z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e87898c animated-fast elementor-invisible\" data-id=\"e87898c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a6d00a elementor-widget elementor-widget-heading\" data-id=\"5a6d00a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Remboursement et retour<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3f00b4 elementor-widget elementor-widget-hfe-breadcrumbs-widget\" data-id=\"a3f00b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hfe-breadcrumbs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"Fil d&#039;Ariane\"><ul class=\"hfe-breadcrumbs hfe-breadcrumbs-show-home\"><li class=\"hfe-breadcrumbs-item hfe-breadcrumbs-first\"><span class=\"hfe-breadcrumbs-home-icon\"><\/span><a href=\"https:\/\/europa-peptide.com\/fr\"><span class=\"hfe-breadcrumbs-text\">Accueil<\/span><\/a><\/li><\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-1d749db elementor-section-full_width animated-fast elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"1d749db\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cf4667e\" data-id=\"cf4667e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b913b2 elementor-widget elementor-widget-heading\" data-id=\"2b913b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politique de remboursement et de retour - Europa-Peptide<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-838b953 elementor-widget elementor-widget-text-editor\" data-id=\"838b953\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"translation-block\">En raison de la <strong data-start=\"6496\" data-end=\"6531\">nature sensible et p\u00e9rissable<\/strong> de nos produits (peptides de recherche et mat\u00e9riel de laboratoire), <strong data-start=\"6594\" data-end=\"6646\">les retours et les \u00e9changes ne sont strictement pas autoris\u00e9s<\/strong> une fois qu'une commande a \u00e9t\u00e9 exp\u00e9di\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ebf72b elementor-widget elementor-widget-heading\" data-id=\"7ebf72b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pas d'annulation apr\u00e8s l'exp\u00e9dition<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a8faf3 elementor-widget elementor-widget-text-editor\" data-id=\"7a8faf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"translation-block\">Une fois que votre colis a \u00e9t\u00e9 trait\u00e9 et remis au transporteur, il <strong data-start=\"6796\" data-end=\"6840\">ne peut \u00eatre ni annul\u00e9, ni modifi\u00e9, ni renvoy\u00e9<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8b7b9e elementor-widget elementor-widget-heading\" data-id=\"a8b7b9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Remboursements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e13202 elementor-widget elementor-widget-text-editor\" data-id=\"0e13202\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"6861\" data-end=\"7026\" class=\"translation-block\">Les remboursements ne sont effectu\u00e9s que dans des cas sp\u00e9cifiques, conform\u00e9ment \u00e0 notre <strong data-start=\"6920\" data-end=\"6941\">Politique de r\u00e9exp\u00e9dition<\/strong> - par exemple, si un envoi est confirm\u00e9 perdu, saisi ou endommag\u00e9 pendant le transport.<\/p><p data-start=\"7028\" data-end=\"7075\">S'il est \u00e9ligible, le client peut choisir entre<\/p><ul data-start=\"7076\" data-end=\"7164\"><li data-start=\"7076\" data-end=\"7110\"><p data-start=\"7078\" data-end=\"7110\" class=\"translation-block\"><strong data-start=\"7078\" data-end=\"7104\">Un envoi de remplacement<\/strong>, ou<\/p><\/li><li data-start=\"7111\" data-end=\"7164\"><p data-start=\"7113\" data-end=\"7164\" class=\"translation-block\"><strong data-start=\"4436\" data-end=\"4452\">Cr\u00e9dit magasin<\/strong> \u00e9gal \u00e0 la valeur totale du produit.<\/p><\/li><\/ul><p data-start=\"7166\" data-end=\"7196\">Les remboursements ne sont pas accord\u00e9s :<\/p><ul data-start=\"7197\" data-end=\"7374\"><li data-start=\"7197\" data-end=\"7244\"><p data-start=\"7199\" data-end=\"7244\">Adresse incorrecte ou incompl\u00e8te<\/p><\/li><li data-start=\"7197\" data-end=\"7244\">Indication d'un magasin de poste ou de colis, ou d'une station de colis<br \/><br \/><\/li><li data-start=\"7245\" data-end=\"7275\"><p data-start=\"7247\" data-end=\"7275\">Refus de r\u00e9ceptionner la livraison<\/p><\/li><li data-start=\"7276\" data-end=\"7323\"><p data-start=\"7278\" data-end=\"7323\">Retours non autoris\u00e9s sans accord pr\u00e9alable<\/p><\/li><li data-start=\"7324\" data-end=\"7374\"><p data-start=\"7326\" data-end=\"7374\">Violation des exigences de notre politique d'exp\u00e9dition<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82306c9 elementor-widget elementor-widget-heading\" data-id=\"82306c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Produits endommag\u00e9s ou manquants<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7323bb elementor-widget elementor-widget-text-editor\" data-id=\"e7323bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"6861\" data-end=\"7026\" class=\"translation-block\">Les r\u00e9clamations doivent \u00eatre accompagn\u00e9es d'une preuve document\u00e9e (telle qu'une vid\u00e9o de d\u00e9ballage ou des photos claires).<br data-start=\"7493\" data-end=\"7496\">En cas d'approbation, Europa-Peptide \u00e9mettra un <strong data-start=\"7544\" data-end=\"7559\">remplacement<\/strong> ou <strong data-start=\"7563\" data-end=\"7579\">cr\u00e9dit d'achat<\/strong> pour les articles en question.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e5d674 elementor-widget elementor-widget-heading\" data-id=\"9e5d674\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refus de paiement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b025bf elementor-widget elementor-widget-text-editor\" data-id=\"3b025bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"6861\" data-end=\"7026\">Les d\u00e9bits non autoris\u00e9s sans communication pr\u00e9alable peuvent entra\u00eener la suspension des privil\u00e8ges du compte et peuvent \u00eatre contest\u00e9s par Europa-Peptide sur pr\u00e9sentation d'une preuve de livraison.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab9ff3b elementor-widget elementor-widget-heading\" data-id=\"ab9ff3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact pour les demandes de remboursement et de retour<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4acf8d5 elementor-widget elementor-widget-text-editor\" data-id=\"4acf8d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"fws_68ee679a45a97\" class=\"wpb_row vc_row-fluid vc_row full-width-section top_padding_tablet_50px top_padding_phone_40px bottom_padding_tablet_50px bottom_padding_phone_40px\" data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"5%\" data-bottom-percent=\"5%\"><div class=\"row_col_wrap_12 col span_12 dark left\"><div class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"fws_68ee679a45d9c\" class=\"wpb_row vc_row-fluid vc_row inner_row\" data-midnight=\"\" data-column-margin=\"default\"><div class=\"row_col_wrap_12_inner col span_12 left\"><div class=\"vc_col-sm-12 wpb_column column_container vc_column_container col child_column has-animation no-extra-padding inherit_tablet inherit_phone triggered-animation animated-in\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"fade-in-from-left\" data-delay=\"0\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><p><strong data-start=\"7851\" data-end=\"7861\">Courriel :<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"7862\" data-end=\"7919\">info@europa-peptide.com<\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; return Home Refund &amp; Return Policy \u2013 Europa-Peptide Due to the sensitive and perishable nature of our products (research peptides and laboratory materials), returns and exchanges are strictly not permitted once an order has been shipped. No Cancellations After Shipment Once your package has been processed and handed over to the carrier, it cannot be canceled, altered, or returned. Refunds Refunds are only issued in specific cases according to our Reshipment Policy \u2014 for example, if a shipment is confirmed lost, seized, or damaged during transit. If eligible, the customer may choose between: A replacement shipment, or Store credit equal to the full product value. Refunds are not granted for: Incorrect or incomplete address information Indication of a post or parcel shop, or a parcel station Refusal to accept delivery Unauthorized returns without prior approval Violations of our Shipping Policy requirements Damaged or Missing Products Claims must include documented proof (such as an unboxing video or clear photos).If approved, Europa-Peptide will either issue a replacement or store credit for the affected items. Chargebacks Unauthorized chargebacks without prior communication may result in suspension of account privileges and may be disputed by Europa-Peptide with evidence of delivery. Contact for Refund &amp; Return Inquiries Email: info@europa-peptide.com<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-195","page","type-page","status-publish","hentry","entry"],"acf":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/europa-peptide.com\/fr\/wp-json\/wp\/v2\/pages\/195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/europa-peptide.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/europa-peptide.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/europa-peptide.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/europa-peptide.com\/fr\/wp-json\/wp\/v2\/comments?post=195"}],"version-history":[{"count":28,"href":"https:\/\/europa-peptide.com\/fr\/wp-json\/wp\/v2\/pages\/195\/revisions"}],"predecessor-version":[{"id":21111,"href":"https:\/\/europa-peptide.com\/fr\/wp-json\/wp\/v2\/pages\/195\/revisions\/21111"}],"wp:attachment":[{"href":"https:\/\/europa-peptide.com\/fr\/wp-json\/wp\/v2\/media?parent=195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}