E-mail: info@europa-peptide.com
Refund & return
Refund & Return Policy – Europa-Peptide
Due to the sensitive and perishable nature of our products (research peptides and laboratory materials), returns and exchanges are strictly not permitted once an order has been shipped.
No Cancellations After Shipment
Once your package has been processed and handed over to the carrier, it cannot be canceled, altered, or returned.
Refunds
Refunds are only issued in specific cases according to our Reshipment Policy — for example, if a shipment is confirmed lost, seized, or damaged during transit.
If eligible, the customer may choose between:
A replacement shipment, or
Store credit equal to the full product value.
Refunds are not granted for:
Incorrect or incomplete address information
- Indication of a post or parcel shop, or a parcel station
Refusal to accept delivery
Unauthorized returns without prior approval
Violations of our Shipping Policy requirements
Damaged or Missing Products
Claims must include documented proof (such as an unboxing video or clear photos).
If approved, Europa-Peptide will either issue a replacement or store credit for the affected items.
Chargebacks
Unauthorized chargebacks without prior communication may result in suspension of account privileges and may be disputed by Europa-Peptide with evidence of delivery.